Terms and conditions

Exchange and/or returns conditions

Meșteshukar ButiQ cannot accept exchanges or returns of damaged items (except in the case of faulty Products).

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the return procedure and make a new purchase. All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

If you do not have this delivery note when making the exchange or return, you can download the returns form by accessing the order page in the My purchases section of the Site.

How do I return my MBQ jewellery? 

You will need to visit the MBQ store where the item(s) were purchased in order to receive a refund. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own refund policy. This does not affect your statutory rights. 

Can I still receive a refund, or exchange my MBQ jewellery? 

A receipt valid within 30 days of purchase must be presented to receive a full refund. We cannot offer a refund or exchange without a valid receipt.

Store exchanges and/or returns

Items purchased on this Site are part of the collection of items on sale at physical store Meșteshukar ButiQ. Therefore, depending on the stock of the store in question, Meșteshukar ButiQ offers you the possibility to exchange an item for another size or to return an item. All items may be returned to the store in Bucharest, Romania at Edgar Quinet street, no 7.

In the case of refunds, customers will be given a till receipt as proof of the return and a refund will be requested. The details of the refund will be forwarded to our central office Bucharest, Romania from where the refund will be processed via the same payment method used to purchase the item.


Once the Products are received, Meșteshukar ButiQ will ensure they are in good condition and will refund the purchase amount via the same payment method used in the purchase.

The refund period may vary between 3 and 14 working days from receipt of the return at the Meșteshukar ButiQ store. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Company details

CUI: 39185320
CIF: J40/5137/2018
IBAN: RO78RNCB0092158837340001, RON
Banca Comerciala Romana S.A.,

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