Terms and Conditions

Terms and conditions

Company’s details

14, Badea Cartan Str., sector 2, Bucharest
C.U.I . 28326156
J 40/4435/2011
RAIFFEISEN BANK – Piata Romana Branch

Terms of Use

Using, visiting and buying products from mesteshukarbutiq.ro site (or e-handmade.ro), involves accepting the terms and conditions below:

  • Regarding the access
  • Regarding the customers and orders
  • Information on the site
  • E-mail
  • Copyrights
  • Special warning
  • General notes

Regarding the access

We reserve the right to record and store the following information on accessing this site: date, page, ip, user, screen resolution.

It is forbidden to access this site using automatically download programs without express permission from us. We reserve the right to store the complete logs and take legal action against people or companies who access our site with such programs.

Regarding the customers and orders

We reserve the right to store customer information: name, address, email, phone, ID, products ordered, during the necessary period to fulfill orders and to achieve statistics.

According to Romanian Law no. 677/2001 for the protection of individuals, regarding the processing of personal data and free use of such data, modified and supplemented by the Romanian Law no. 506/2004 regarding personal data and privacy in electronic communications MESTESHUKAR BUTIQ SRL SC is required to manage safely and only for specified purposes, the personal data you provide about yourself. The purpose of collecting data is: issuance of fiscal invoice, providing you with information on order status and shipment of products ordered by you.

You are not forced to provide this information but your refusal may determine the impossibility to finalize the order.

The information recorded is intended for the sole use of our operators.

According to Romanian Law no. 677/2001, you have the right to access the data, to intervene over the data the right not to be the subject of individual decisions and the right to go to court.

If some data about you is incorrect, please inform us about the changes. Also, if you wish to delete your data from our database, please ask this, using one of the appropriate references: e-mail, telephone or address.

The seller will comply with Romanian Law 51/2003 for the approval of Government Ordinance no. 130/2000 on the legal regime of contracts from a distance, which gives the buyer (just under the enactment mentioned) the right to cancel the contract within 10 days and he will receive in writing within 30 days from cancellation date (document signed by buyer and sent electronically or by mail with return receipt) the contractual price, conditioned upon returning the goods in original packaging and only if they have not suffered damage. The expenses for returning the goods will be paid by the buyer. The seller has the right, whenever the buyer‘s actions were malicious, to seek damages to the buyer, under the provisions of law.

We guarantee data privacy: we will not provide any information (names, addresses, orders, etc.) to a third party except the courier.

Customers' personal data will be transmitted to the authorities to check the commercial transactions or other authorities entitled to carry out any checks justified under the law, if this is requested in accordance with applicable laws.

It is prohibited to provide false or incomplete data when an order is filled in and in that case we reserve the right to take legal action against the people concerned.

Once the order is made, the customer agrees to the specific terms set forth on order page and he also agrees on product prices and transportation costs displayed in your shopping cart.

We do not guarantee fulfillment of any order, regardless of specified availability conditions for a certain product. Under exceptional circumstances it is possible that certain products may not be available even if the site stated otherwise. Under exceptional circumstances it is possible that the period of delivery for an order to be different from the one specified in the site.

SC Mesteshukar ButiQ Ltd is not responsible for packages received damaged due to poor handling caused by the companies we work with from delivery. Products cannot be returned unless the client finds serious physical damage (perforations, scratches or missing parts, manufacturing defects).

In that case we are pledged to a refund once the product (s) in question is returned to us.

Information on the site

We are not responsible for the content, quality or nature of the product descriptions and comments entered by visitors.
We are not responsible for sites that may be reached by using links from our site.


By subscribing to periodic newsletters it is considered that the user agrees to receive periodic e-mails containing various information from our company.


The whole content on this site (texts, images, graphics, buttons, programs, web graphics, scripts, etc..) represents the property of Mesteshukar ButiQ LLC, associates or partners and it is protected under copyright law and other laws on intellectual property.

The combination of them (website design) represents the exclusive property of SC Mesteshukar ButiQ SRL and it is protected by the same laws. The use of any items listed above without the written consent is liable to punishment according to present laws.

Special warning

Using the product information (name, description, price, etc.) or patterns and images without the written permission of Mesteshukar ButiQ LLC is considered a theft and we reserve the right to sue the people / companies involved.

General notes

We are not responsible for failures due to the server that is hosting our site or problems resulting from the functionality of Internet connection.

Any attempt of unauthorized access to this site and any attempt of fraud will be reported to authorities.

Any dispute between Mesteshukar ButiQ LLC and customers is to be treated amicably by agreement between the two sides. If this is not possible, Romanian laws in this area shall be applied and Romanian courts will come with a dispute resolution.

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